During trying-on appointments, brides have the opportunity to browse our selection with their bridal party and select as many dresses as they'd like to try on. We usually recommend choosing one of each style, especially if you're unsure. Accessories, veils, and shoes are also available to complete the look.
If you decide to place an order during the appointment, a 50% deposit is required. The final balance is paid when the dress arrives in-store, typically 6-8 months before the wedding date. The dress is stored here until the fitting process begins, which is usually 6-8 weeks before your wedding date.
First and second fittings can be booked by Pretty Panache staff members only. First fittings last 45 minutes, with an additional 15 minutes for necessary adjustments. Second fittings follow the same time frame.
Collection appointments are 15 minutes long, and no additional time is needed for them. Ideally, weekday appointments are preferred for fittings, as we like to reserve Saturdays for new brides. However, we can schedule fittings on Saturdays if needed.
To reserve merchandise with a minimum value of £400, a 50% deposit is required. If the total balance isn't received within the specified timeframe, the initial 50% deposit will not be refunded in the event of cancellation. Payment plans are available for merchandise 'to order,' with the remaining 50% balance paid in up to four installments.
All gowns remain the property of Pretty Panache until paid for in full.
Merchandise available in-store with a minimum value of £400 can be reserved with a 50% deposit. Pretty Panache will hold the reserved merchandise for 28 calendar days.
If you cancel the reservation before making additional payments, a full refund of the 50% deposit will be issued.
The remaining balance of a reservation must be paid within 28 days of the receipt date, with up to four installments allowed. The agreed end date will be specified on the receipt, and you will be contacted if payments are not met.
Pretty Panache merchandise is designed for special occasions and not for everyday wear. Any general wear and tear, damage, or color changes resulting from improper care or storage are your responsibility. Please follow the care instructions on the label inside your garment, and if you have any questions, contact us at info@prettypanache.co.uk.
Merchandise should be picked up within 60 days of your recorded event date, as indicated by Pretty Panache. If you haven't retrieved your paid merchandise within this period, it will be considered abandoned, and your rights to the merchandise will be terminated. We will make reasonable efforts to contact you during this period. If you are unresponsive or unreachable, your merchandise rights will similarly terminate.